About Us

At Pet Depot, we are here for you and your pet, and with ten regional stores employing more than 100 pet lovers, we are dedicated to bring you quality products at great prices.  

Proud to be locally owned and operated, Pet Depot was founded in 1994 in Florence, Alabama, now home to the Pet Depot corporate offices and distribution center as well as the original store. Since our arrival in 1994, Pet Depot has grown to stores in nine other locations in Alabama: Athens, Cullman, Muscle Shoals, Guntersville, Jasper, Hartselle, Huntsville, Fort Payne, Hazel Green.

Our stores carry a full line of supplies from dog treats and toys, premium dog and cat food, to pet collars, flea and tick control and so much more. Pet Depot also has a wide assortment of live fish, birds and small animals, including rabbits, ferrets, snakes and more.

In addition to promoting a healthy lifestyle for your pet, Pet Depot also cares for the community, and a big way we do that locally is assisting animal shelters and rescue groups with pet adoptions. In the Shoals, Pet Depot reached out to the University of North Alabama in Florence, home of the only live lion mascots in the country, Leo III and Una.   Pet Depot assists with the upkeep of Leo III and Una’s state of the art facility as a cash donor of the Friends of Leo III and Una Charity Foundation.  The habitat is maintained without the help of federal or state funds or tuition fees.

Having a happy, healthy pet is a reward in itself, but Pet Depot believes you deserve extra for shopping with us. That’s why we offer the Pet Depot Rewards Program, a free service that rewards you for treating your pets to our products.

We at Pet Depot firmly believe that our reputation for outstanding customer service is the pathway to building a strong relationship. Our employees are knowledgeable and eager to assist you in meeting the unique needs for your special pet or pets. We believe our cheerful and relaxed atmosphere will keep you coming back to Pet Depot. And don’t forget to bring your pet shopping!

Our Company Values:

PAWsitive RELATIONSHIPS-

We Know our customers, their pets and our employees.  We demonstrate this through knowledgeable, caring and personal interactions emphasizing teamwork.

CONSISTENCY-

We demonstrate our relationships through consistent work performance displaying quality, character, and completeness.

INFORMATIVE COMMUNICATION-

We strive to exceed expectations through continuous and listening focused communications with our people and pets.

Remember, we are here for you and your pet. Visit any of our ten locations, where we wait to serve you with sterling service, quality products and great prices.      

If You Love Pets... You’ll Love Us!    

- Pet Depot Team

 

Policies

Return Policy -
  All sales final after 30 days.  All returns must be accompanied with store receipt including exchanges. Cash refunds will only be for cash sales or check sale after 10 business days.  Any returns of check purchases made within 10 business days will be for exchange or store credit.  Charge returns will be credited to the charge card used at time of purchase.  Identification is required at the time of refund.
Freshwater Fish Guarantee -
Valid 14 days after purchase. Exchanges will be made on all deceased fish within the time frame and when you bring back the following:  1. Original receipt 2. Water sample 3. Deceased fish in separate container.  If water chemistry is within normal test results, store credit will be given.  No credit will be given until water chemistry is in normal range.  No cash refunds, exchanges only.
Birds, Reptiles & Small Animals Guarantee -
Valid 7 days after purchase. Exchanges will be made on all deceased animal within the time frame when you bring back the following:  1. Original receipt 2. Deceased animal.  No cash refunds, exchanges only.